Privacy Policy
Last updated: 13 August 2026
Template notice: this is a standard-form privacy policy drafted to reflect the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). It covers common data-handling practices for a small trades/service business collecting quote enquiries online. Have a solicitor review it before publishing, especially the sections on third-party tools, data storage location, and complaints handling, to make sure it matches exactly what your systems actually do.
1. Who We Are
2. Information We Collect
When you request a quote, contact us, or use this website, we may collect:
- Your name, email address and phone number
- Your property address or postcode
- Details about the job you’re enquiring about (job type, budget range, timeline, plans or measurements you provide)
- Any other information you choose to include in an enquiry or message to us
- Technical information such as IP address, browser type, and pages visited, collected automatically via cookies or analytics tools
3. How We Collect Information
We collect personal information directly from you when you submit a quote request form, call or email us, or otherwise communicate with us. We may also collect information automatically through website analytics and advertising tools (such as Google Analytics or Meta Pixel) when you browse our site.
4. How We Use Your Information
We use the personal information we collect to:
- Respond to your quote request and arrange an on-site assessment
- Prepare and provide quotes, invoices and related paperwork
- Communicate with you about your job, including scheduling and updates
- Improve our website and services
- Send you follow-up marketing or promotional communications, where you have not opted out
- Comply with our legal and regulatory obligations
5. Disclosure of Information
We do not sell your personal information. We may share your information with:
- Subcontractors, suppliers or trades engaged to help deliver your job
- Our website, hosting, CRM, email and advertising service providers, who process data on our behalf
- Professional advisers (such as our accountant or solicitor), where necessary
- Government or regulatory bodies, where required by law
Any third party that handles your information on our behalf is required to protect it in a manner consistent with this policy.
6. Cookies & Analytics
Our website may use cookies and similar tracking technologies, including Google Analytics and Meta (Facebook) Pixel, to understand how visitors use our site and to measure the effectiveness of our advertising. You can disable cookies through your browser settings, though this may affect how the site functions.
7. Data Storage & Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Information submitted through our website is stored on secure servers operated by our website and CRM providers.
8. Access & Correction
You may request access to the personal information we hold about you, or ask us to correct it, at any time by contacting us using the details below. We will respond to your request within a reasonable timeframe.
9. Marketing Opt-Out
If you no longer wish to receive marketing communications from us, you can unsubscribe using the link in any email, or by contacting us directly.
10. Complaints
If you have a concern about how we’ve handled your personal information, please contact us first using the details below. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “last updated” date at the top of this page will reflect the most recent changes.
12. Contact Us
Hobart Concrete Co, T/A Keystone Solutions TAS Pty Ltd
ABN 89 698 379 476
Phone: 0482 079 695
Email: info@hobartconcreteco.com.au
Service area: Hobart, Glenorchy, Kingston, Clarence and surrounding TAS suburbs